DRGT has gathered many years of experience in working together with operators in Romania.
The systems solutions are serverless – meaning there is no individual point of failure. The fear of a system failure causing all slots to stop working does not exist with DRGT. The security, flexibility and simple maintenance of the systems has seen DRGT grow at an incredible rate as their systems are in demand throughout the world. Turning to Romania in particular, DRGT can cite the long-standing partnership with their customers.
One such customer is MaxBet, a leading gaming operator in Romania, that is well known across Europe for its chain of elegant, action-packed slot machine and electronic roulette venues. All of the machines are connected together with wide area jackpots and other special promotions. This centralized management allows MaxBet to offer our customers the chance to play for extremely big prizes through our Wide Area Jackpots – a series of slot machines linked together from across our venues to create one large prize. MaxBet has been working together with DRGT since 2007 (at that time it was Systems in Progress that was integrated within DRGT in 2011).
There are several reasons why MaxBet use DRGT. Asked why MaxBet use DRGT, the response was: “Several years ago, when we decided to install a slot management system, there were only a few options that offered wide area jackpots. The SiP serverless architecture made the system perfect for our operation at that time: easy to install, easy to use, but more importantly, easy to maintain”. Asked what this operator appreciates about DRGT, the feedback is clear and extremely positive for DRGT: “What we have always appreciated about DRGT is their openness to our needs. Regardless of our requests, they have always been very prompt and efficient in solving them. Moreover, drSmib is amazing: a small box that can do so many things, and almost never breaks. It is the ultimate “plug and play” device for the gaming industry. Finally, as the slogan of DRGT goes, their systems really “work with all slots”, as it is the case with all the types of slots that MaxBet currently owns”.
Service is key to DRGT. Once again, the reply concerning DRGT outlines just why DRGT is growing at such a strong rate reflecting the demand for DRGT systems: “DRGT offers 24-hour help support. Whenever there is an issue, we address the DRGT helpdesk online, via email. However, if there is a pressing issue, we also call them and they have always provided us with a quick reaction. Nevertheless, this only happened a few times in several years and every time, regardless of the time of day, their response was very fast. The system is designed in such a way that it mainly needs only remote assistance from their part. This gives them the advantage to fix every issue right away”.
These words from such an important operator in the Romanian market portray the DRGT company philosophy – to provide the most secure systems solutions in a flexible and modular way – that can connect with all slots on a serverless basis. Furthermore, the team at DRGT places great important upon service – being available to support clients 24 hours a day, every day throughout the year. Systems are key to operators and having the peace of mind that there is a friendly, professional team behind the company name to support customers at all times is essential when making the decision on which systems to take. DRGT systems are very easy to use and maintain. Mr. Joost van Egeraat, European Sales Director of DRGT, comments on the importance of this testimony, stating “We are truly dedicated to the Romanian market. We have been working together with MaxBet since 2007 and their comments show the way we work – we offer a system that is safe, flexible and simple to maintain. And we are there to support our customers on a 24/7 basis. We have many years of experience in Romania – indeed many years of working successfully here as the kind words of Mr. Laszlo indicate. Such experience is key for operators to know, in particular operators who do not have in-depth knowledge of systems. Taking into account that all slot machines now have to be connected to a system to report to the state government – choosing the right system is extremely important. We are here to support operators in Romania”.
DRGT has a local partner in Romania. The DRGT local partner is D-Systems Gaming Technology SRL. Please contact Mr. Kai Dieckhaus for further details at romania@drgt.com.