EGT Romania is adjusting its business model to answer to an even better degree to our clients needs, and, starting from this month, is launching a Customer Care Department.
The main activity of this department will focus on solving problems that may appear in our communication and working procedures with our clients.
You can now contact directly for any situation/information/claim you may have, the department is active from 9:00 till 8:00, from Monday to Friday.

Who will answer?
The Customer Care department will be run by professionals who will help and guide you towards solutions in any cases. Specialists in Customer Care with over 7 years’ experience in clients’ support, and background that include customer support and helpdesk know-how will be at your disposal, so do not hesitate to contact!

How can you contact EGT Romania’s Customer Care department?
You can call at 0757 097 101;
Write an email at: office@egt-bg.ro.
Write on the chat application on website: www.egt-bg.ro.

EGT România’s Customer Care experts will do their best to answer you as soon as possible. Depending on the demands volume when you contact them, they will respond immediately or get back to you within 24 hours. We recommend you calling – calls will be a priority!

How is it going to help?
You have the full support of the new Customer Care department, in solving any business related matter, given that it is within their competency.
Therefore, you can call if you have any suggestions, complaints, recommendations or if you have a question and you did not find the answer on the website: www.egt-bg.ro.
Do not hesitate to call even if your situation is atypical. The Customer Care experts will do their best to find a solution for each case.
“Our clients are very important to us! We have felt for some time now that we are missing that link that ensures us that we are meeting the complex needs of our clients. In order to have a more clear image, as well as a transparent and fluent communication with them, we have decided to invest in a series of necessary Customer Care proficiencies” reports Dana Vasile (Marketing & PR Manager EGT România).
Also, it is recommended that you follow the website www.egt-bg.ro or the Facebook page www.facebook.com/EGT-Romania where the Customer Care team will be also active.

Type approvals for Orange, Green and Fruits Collection!
The 3 multigame collections now available on Romanian market with type approvals. Together with Red Collection, they are integral part of Collection Series – the next generation of games. Available either for purchase or conversions, each collection brings a compilation of 48 of the most popular EGT titles.
The Collection Series has been created with the specific purpose to diversify the library of games that captivate and please the local players to the greatest extent with its multigame mixes, each of 48 different games.
When it comes to variety, convenience and flexibility, Collection Series are unmatched.
Practically, each collection is a compilation of the most popular EGT titles and are driven by the powerful platform Exciter III. The player has the opportunity to choose between multiple denominations from the select game screen, using simple and convenient navigation. The animated upper screen shows additional information about the game families of each title.

Now that Orange Collection, Green Collection and Fruits Collection have type approval, players can enjoy all titles in Romanian local market as Collection Series is soon to be present in all of the locations with EGT cabinets.
They can play the newest generation of games on a diverse range of cabinets, from the all-tooknown EGT cabinets (including P-24/24 Up and P-24/24 St Slim and previous series such as Vega Vision + and Vega Premier) to the newly launched P-27/27 St and P-27/27 St Slim, P-27/32H St, the P-42V Up Curved and P-42V St Curved with their arched displays that give more space for the exquisite graphic designs, and also on the Super Premier cabinets with their cutting-edge technology and futuristic design!
COMING SOON: type approval for Red Collection – now in full process of approval – will be shortly available with its 48 spectacular game titles. Stay up to date with the EGT news – from type approvals to new launches – by visiting www.egt-bg.ro.

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