How will AI improve online casinos in the future?
By Kyle E / The Sports Geek
Whether you are prepared for it or not, Artificial Intelligence will soon have an impact on your life in several facets. Perhaps AI is already manifesting itself in your life in ways that may not be noticeable.
In the future, avoiding AI technology will be impossible for just about everyone. This includes daily routines, work, education, and even entertainment.
Online casinos are not immune to AI advancements. As a matter of fact, AI is going to play a pivotal role in how online gambling is delivered and presented to customers. Casino operators will continue to embrace AI and welcome its adaptation to the mainstream.
In most instances, AI in casinos will change online gaming for the better. Let’s get into the ways that AI in casino gaming online will have a positive impact on your gambling experience.
More efficient KYC process
Every reputable online casino has what is known as ‘Know Your Customer’ procedures. If you have deposited money at an online casino, you are likely familiar with this process.
It can be frustrating at times, but the casino is only following legal guidelines. They want to know that you are legally allowed to gamble and that you are the person you profess to be.
KYC procedures are implemented to protect the online casino and your identity. While it may seem too intrusive to some, it is for everyone’s benefit.
Fortunately, AI is going to make this process a lot easier. KYC documents often include, at the bare minimum, a government-issued ID and a bank statement or utility bill.
Have you had online casinos ask you to send back screenshots or scans of your documents several times because of poor quality or a glare? Documents can be rejected and the issue can take days or weeks to rectify.
AI and facial recognition will make this process a whole lot easier. Currently, real money casinos have software that scans your documents to verify their authenticity, but it can be faulty.
The dreaded message of having to re-send your documents or provide something can still occur. AI will provide online casinos with the ability to verify accounts instantly with 99.9% accuracy.
Enhanced security
As cyber-attacks continue to increase across IT infrastructure, it is important that companies and governments implement safeguards to protect themselves.
Online casinos handle millions of dollars every year. Investing in the latest cybersecurity technology is of the highest priority to casino operators.
While current technology is strong, AI will eliminate several tedious tasks that have to be done by a human. We are already entering this phase when it comes to cybersecurity.
Time-consuming monitoring and vulnerability detection by a human is being scrapped in favor of artificial intelligence. Smart AI will be able to streamline the process to quickly identify and eliminate threats.
Moreover, AI has the ability to continually learn and adapt to new threats. Rather than having to update existing software, AI in casino security will be able to automatically teach itself in real-time.
Improved customer service
Have you ever sent customer service an email and waited days for a response? What about getting on a live chat or calling your online casino and they don’t have an answer for you?
This is lousy customer service for a casino, regardless of having AI or not. That being said, the days of waiting long periods of time for an answer will be eliminated with enhanced AI customer service.
AI is smart enough right now for casinos to have artificial customer support agents. Currently, some online casinos have primitive AI chatbot agents that provide answers to your questions.
These helpful chatbots are a small glimpse at what is coming in the future. Expect customer support services to improve drastically as AI advances over the next few years.
Instead of just responding with basic answers, AI customer support will know everything about the product and be able to address any customer issue or question.
Custom experience for better promotions and bonuses
Are you tired of receiving junk emails from online casinos with promotions that do not pertain to you? For instance, you have no interest in betting on horses, but you keep receiving ads for these bonuses in your inbox.
Casino AI will have the power to focus on what you like and ignore what you don’t want to see as a gambler. As a positive result, online casinos will be able to provide players with the best online casino bonuses.
This will also carry over to when you log in to your online casino account. Instead of having to go on a lengthy search just to find a game that you like, the AI in casinos will identify games you would most likely want to play.
The interface and intuitiveness of online casinos will be improved through casino AI.
How will AI improve online casinos in the future?
AI Casino Slot Machines and table games in the Metaverse
Prepare yourself for a more immersive experience while you play your favorite casino games online. AI in casino gaming will have the potential to develop an unlimited number of features.
Along with more features, the experience of making you feel like you are in a land-based casino will be enhanced. We have already been introduced to Virtual Reality (VR) headsets in video gaming.
Do not be surprised if popular online casinos combine VR and AI in the future. Live tables with a dealer are one thing, but making it feel like you are in a real land-based casino in Las Vegas will be something else.
An online casino in the metaverse is not that far-fetched. In fact, metaverse gambling is already a thing. However, it has not developed to a point where online casinos feel comfortable offering this form of gambling.
In the future, when AI and the metaverse are more cohesive, online casinos will likely have the option of playing in a virtual casino. Imagine interacting with other players at the craps table while tossing digital dice in your living room.
Errors and mistakes by casino software/live dealers reduced
It is not common, but mistakes do happen. Even in a land-based casino, employees can deal games incorrectly. The same can happen with a live dealer at an online casino.
Additionally, while rare, errors in the slot machine and video poker software can happen. Again, this isn’t exclusive to online casinos.
There have also been instances of live dealers at online casinos making a mistake. Sometimes, a manager will have to step in and the game may have to be re-dealt.
If you identify an error in a game that isn’t addressed when it happens, employees will have to look at the software and determine a resolution. It can take weeks for them to get back to you with a response.
With casino AI, all of this will be alleviated by its sophisticated ability to spot errors. There will be no gray areas or disputes for either side when smart AI technology is in charge of the house.
How will AI improve online casinos in the future?
Improved problem gambling detection and player protection
Currently, online casinos have software that categorizes players. The software will inform employees of which players are sharp, losing players, and problem gamblers.
However, compared to the potential of casino AI in the future, this software will look antiquated. AI will be able to instantly identify problem gamblers before it’s too late.
AI technology will be able to identify common betting patterns and discrepancies. For instance, if your typical wager is $25 per game, and then suddenly, you are betting $1,000 during a cold streak, AI will recognize this betting behavior in realtime.
In turn, the AI can stop you from continuing or verify that you are fine with this. It might be seen as a negative for some people. But, protecting gamblers from going well above their means should be of utmost importance for every online casino.
Chasing losses in the casino or sports betting is a quick way to lose your bankroll, and even, your bank account. AI could step in to prevent this from becoming a common occurrence.
A stronger live sports betting experience
Live sports betting sites continue to gain popularity, AI will also impact in-game wagering positively. Live sports betting have come a long way since its infancy over a decade ago.
When in-game wagering was originally introduced, bets could only be made at the end of periods or during commercials. Since then, live betting has evolved to include wagering during the action and between plays.
However, there are still times in games when live betting is halted and goes off the board. It can be frustrating when you want to get a bet down, but the live betting for a game is frozen.
Under the watch of AI in casino gaming, the live sports betting experience will continue to improve. Do not expect as many breaks in the action when AI is fully integrated into live betting at online casinos.
Furthermore, we can expect a wider live betting menu.
For sports bettors that prefer live betting or pre-game betting, this has to be the most exciting development provided by AI.
The future of AI in casino gaming
Online casinos have already introduced AI components to their sites. Currently, AI is in its beginning stages. However, there will be plenty of room for advancement in the future to see the full impact of casino AI.
This technological progress will be evident to online casino players over the next several years. While it’s operating in the background, the changes to online casinos because of AI will be too apparent to ignore.
