Acasă Magazine issues Welcome to the exciting world of gambling innovation, an industry that never...

Welcome to the exciting world of gambling innovation, an industry that never sleeps!

1 September 2023

Welcome to the exciting world of gambling innovation, an industry that never sleeps!

Welcome to the exciting world of gambling innovation, where technology meets entertainment and the possibilities are endless! We will try to penetrate some of the secrets and revolutionary technologies developed by Cyberteam Solutions, a pioneer in the gambling industry.

Through the visionary minds of the three partners, Cosmin Murzea, Radu Părălește and Mihai Mavromalide, we will gain a direct insight into the inspirations and motivations behind Cyberteam Solutions’ innovative products and discover the stories, strategies and technologies that have brought them recognition and set new benchmarks in the world of gambling. From the birth of their data analytics solutions to the development of mobile applications for loyalty programs, KYC verification and asset management, their dedication to excellence and passion for pushing boundaries is remarkable. By seamlessly integrating cutting-edge technology, data analytics and mobile applications, Cyberteam Solutions has harnessed the power of innovation to improve the overall gambling experience. From collecting valuable information in a completely legal framework, to revolutionizing jackpot loyalty products, happy hour promotions and loyalty programs, their products are transforming the very essence of the gambling landscape.

Welcome to this special edition of our Gambling magazine. We’re taking this opportunity to explore the innovative products you’ve developed, combining hardware, software and mobile apps to deliver unparalleled experiences for players and operators alike. To begin with, what is Cyberteam Solutions’ vision and how is your approach different?

Cosmin: First, I would like to express my excitement for the opportunity to share our story. This article itself is an acknowledgment of our work.
Our mission at Cyberteam Solutions is to bring revolutionary technology to the gaming industry. We quickly bent over this industry and tried, through an overall approach and a deep study of what has been done so far, to create both a new and more exciting experience for the player, as well as options for optimization and improvement for the operator. Our vision includes both loyalty systems for players but especially an integrated system for our partners, the operators to whom we offer a dedicated platform for slot machine management, virtual card systems, multiple jackpot / happy hour settings, recurring raffles but also a dedicated system for data security, anti-fraud, real-time alerts and rapid adaptation to legislative changes.
We have developed a range of innovative products that successfully combine hardware and software to collect valuable data from slot machines and provide comprehensive analytical reports, revolutionizing key aspects such as jackpots, tournament system, happy hour promotions, raffles and other loyalty products.

Can you tell us more about how Cyberteam Solutions products collect information from slot machines and enable analytical reporting?

Mihai: Designed and developed by our team using state-of-the-art technologies, the CyberSMIB module uses a top-of-the-line processor that supports remote firmware update as well as secure and encrypted communications. The advantage of this module is that it can communicate with the server using both network cable and WiFi technology, thus providing flexibility to gambling operators. By integrating the RTC module and a microSD slot, the SMIB module is able to store all the events on the device in the event of communication with the server being interrupted, transmitting them when the connection is restored.
Our leading hardware solution, CyberSMIB, integrates with slot machines to collect real-time data. This data is then processed by our advanced software, which generates comprehensive analytical reports. These reports provide detailed information about player preferences, game popularity and other vital data that help operators optimize their operations and create personalized experiences for their players.

Interesting! Now let’s talk about the fascinating world of jackpots and happy hour promotions. How does your platform improve these aspects of the gambling experience?

Radu: Our platform offers operators a set of innovative tools for managing and customizing loyalty products (jackpots, happy hour, raffle, tournament, cash back and others). With our software, operators have the flexibility to define various jackpot settings, prize amounts and various eligibility criteria. This provides the opportunity to create immersive and dynamic experiences for players, thereby increasing excitement and potential winnings.
When it comes to happy hour promotions, our platform offers a wide range of settings to meet the unique needs of each operator. Operators can define specific time frames, eligible games, bonus structures and promotional rewards, allowing them to create engaging experiences that keep players engaged and keep them coming back.

The CyberJackpot system allows the customization of Progressive or Mystery jackpots, national jackpots, Jackpot-Day and Happy hour, adapting them according to the marketing strategies of the operator or the specific preferences of the players. This customization ensures constant player engagement and motivation to keep playing.
In addition, the system allows operators to easily modify and customize jackpot graphics and animations.
We have also paid special attention to the Raffle module within the CyberLoyalty system. This module offers a number of options for recurring sweepstakes and tournaments, periodicity settings and various filters. Operators can create exciting sweepstakes events in line with their marketing strategies, improving player participation and generating even more excitement.

It is fascinating to see how your platform gives casinos such extensive control over these important aspects of the gambling experience. Now let’s focus on the mobile apps you have developed. How do they improve loyalty programs, KYC verification and operator management?

Cosmin: Our suite of mobile apps is revolutionizing the way players and operators interact with the gambling environment.
CyberApp is a revolutionary approach to loyalty programs in the gambling industry. We reinvented the concept of loyalty by introducing a product that offers players a truly unique and interactive experience. With its user-friendly interface and 24/7 availability, CyberApp is designed to enhance player engagement in a fluid manner.
Players can easily download CyberApp from popular platforms like Google Play or App Store. Once installed, they can activate a game session by scanning a QR code, which allows the player access to their own infokiosk and provides operators with complete player tracking, at the level of device type, game type and which loyalty products they prefer. This mode allows players to participate in various loyalty programs tailored specifically to their preferences and gaming habits. Moreover, they have the fascinating opportunity to win different types of jackpots, adding an element of excitement to their gambling experience.
CyberApp goes beyond loyalty programs. It gives players access to their own personalized infokiosk, giving them complete transparency and control over their gaming activities. Whether they want to check their loyalty rewards, view their financial information or discover exclusive offers, CyberApp gives players the power to do so at any time, right from their mobile devices.

For operators, our CyberKYC app simplifies the Know Your Customer process. This allows the operator to securely verify identification documents, ensuring compliance and enhancing security measures.
From the operator’s perspective, CyberAtt optimizes the management of gambling halls by providing real-time access to critical operational functions. Operators and management teams can easily manage day closures (SVZ) and monitor site activities through the app’s intuitive interface.
With CyberReports help, operators have real-time access to crucial data and complete control over financial events and operations. This advanced reporting platform enables operators to make informed decisions promptly and efficiently.
With just one click, operators can access a wide range of reports, providing valuable insights into financial performance, event analytics, jackpot statistics, player behavior and more. This information allows operators to gain a deep understanding of their operations and make data-driven decisions to optimize their development and optimization strategies.
The intuitive and easy-to-use dashboard presents data in an attractive and simplified way. Operators can easily navigate the dashboard, quickly identifying key metrics, trends and patterns. This efficient interface saves operator’s valuable time, allowing them to efficiently manage daily operations and respond promptly to changing market dynamics.
Overall, the CyberReports tool serves as a powerful ally for operators, providing them with the information and tools they need to improve operational efficiency, drive revenue growth, and deliver an exceptional gambling experience to their customers.

Mobile apps really seem to bridge the gap between players and operators, offering them convenience and improving the overall gambling experience. How has the industry reacted to Cyberteam Solutions’ innovative products?

Mihai: The response was incredibly positive. Our products have achieved significant industry recognition for their revolutionary capabilities. Operators have adopted our solutions, recognizing the value they bring in data-driven decision making, improved player experiences and operational efficiency. The feedback we’ve received from operators and players has been overwhelmingly positive, which motivates us even more to keep pushing the boundaries of innovation.

It is clear that Cyberteam Solutions is on the cutting edge of the ongoing transformation of the gambling industry with innovative products and solutions. As we wrap up this interview, is there anything you’d like to share with our readers?

Radu: We would like to express our gratitude to our team, who has worked tirelessly to bring these innovations to life in this industry that never sleeps. We are dedicated to continuous improvement and will continue to push our limits in the gambling industry.