For Palace Casino’s manager, Umit Or, the casino meant “The New World”. “I got in touch with this industry accidentally and now I feel like I belong here. It’s really fitting me”, says Umit Or, perfectly convinced that this job changed his life.
WHAT WAS YOUR FIRST CONTACT WITH THE GAMBLING INDUSTRY?
My first contact with gambling was in 1988, in winter time, in Bursa, Turkey. I was a student of the hotel management school, practicing how to be a receptionist and studying about all segments of the hotel industry. There I met the owner of a casino, who offered me a job. Back then, I didn’t even know what a casino means. Until that year, there was no casino opened in Turkey. So, in 1988 I started within the slot machine department and I worked in slot operations until 1991; in March 1991 I became a casino dealer.
I worked in several casinos – Princess, Polat Renaissance Casino, Seven Seas Casino, Barbarosso Casino, Almira Casino and then I came to Romania, and joined Five Seasons company as General Manager of the recently open Kings Casino Bucharest. I came back to Romania in 1998 and I’m here ever since. So, I’ve been working in the casino industry here for 13 years.
WHEN DID YOU START WORKING FOR PALACE?
I started with Casino Palace in 1998 and I remember that my first job here was casino dealer. When they closed all the casinos in Azerbaijan, I came back here to marry my wife – she’s a Romanian.
We came here, I met my exmanager and he told me that there will be open poker in the casino, which nobody knew how to deal, and he offered me to be a dealer and teacher in the same time. I said “why not?” and I started as a dealer and then I started to teach open poker to the other dealers A while after, I became inspector for two months and then I was promoted as pitboss. After less than one year I became assistant manager, then casino manage and in the last five years I’ve been casino director.
WHAT DO YOU LIKE THE MOST ABOUT THIS INDUSTRY?
Actually, I have studied for working in all the departments of a hotel, and this was the last one I’ve considered. I got in touch with this industry accidentally and now I feel like I belong here. It’s really fitting me. I love what I’m doing, every day brings me more experience, more adrenaline. It’s a very special business because the customers are very demanding and it’s difficult to keep them happy. When we see that they are really pleased about what we are offering in terms of service, then we feel comfortable.
We try to be unique and different from all the other casinos because, generally speaking, casinos are very similar: the layouts, the tables, the chairs, the colors, even the payouts are the same. What really make a difference are the quality and the service standards.
It makes me feel very powerful and happy when I see that everything is matching and that the ambiance has been kept. This is very important, because for the last 10 years we are number one in Romania.
I can say this easily, and it’s not only my opinion, but also the feedback that I’m getting from our customers.
WHAT DO YOU ENJOY THE MOST ABOUT CASINO PALACE? WHY DID YOU CHOOSE TO WORK ALL THIS TIME FOR PALACE, BECAUSE – YOU KNOW – IN THIS INDUSTRY PEOPLE ARE NOT USUALLY SO STEADY…
Until I met this company, I used to travel a lot. I worked in Cyprus, Turkey, Russia, and Azerbaijan…
When I came here, I saw that this is a very different and a very professional environment. For me it was an opportunity to refresh what I already knew. It was like after the academy, a post-graduate or something…
I have learned and keep learning here, and that is making me very happy here. We have very good relationships between departments, we have a very strong management team, professional staff, and we create special things that other casinos usually try to copy from us. For instance, we created a new lottery system, which I know that is unique in town right now and all our players like it a lot.
WHY IS CASINO PALACE DIFFERENT THAN THE OTHER CASINOS?
Over here we have less stress, everything is well organized, is based on specific casino mathematics, and everything is planned and calculated from the very beginning. We do things following a plan and calculating correctly and we always do things from our customer’s perspective. If they are happy, we are happy… The rest is mathematics. As long as we manage to keep them pleased, we know that the profit will come.
We have a game mix, one that doesn’t allow our customers to get
WHY DO YOU LIKE DICE?
In roulette there is no limit and this may be dangerous, while in dice there is more fun, more noise and you don’t have to risk too much money to enjoy it.. Even though you bet more or less the same amounts, it’s not the same pressure. And on the other hand when you touch the dice it’s another feeling. Because I was a dealer I like to have control when I’m gambling.
Dice I like right now, but tomorrow I might enjoy Ultimate Poker or maybe Texas Hold’em… But, anyway, I can say that although I love the games I’m not a real gambler. I’m gambling only when I visit other casinos in other countries. I believe is very normal, once a year…
WHAT ARE YOUR HOBBIES?
I was practicing aikido for about thirteen years, in Turkey, Azerbaijan and Romania. But in the last six months, because of the crisis, I was more concerned about my role here and at home, so I didn’t find any time for this hobby. I hope to start again soon.
WHERE DO YOU SEE YOURSELF IN 10 OR 15 YEARS?
I love casino business and I would like to be the coordinator of all casino operations in this company. If not in this company, maybe in another one, but I’d like to manage more than one casino. I don’t like other business than casinos, because this is the only business I know, one that I’ve learned for the last 20 years.
I really love my job, and I’d like to see myself in a higher position. I keep learning, every day new games show up… I even have some new games projects myself. I’m waiting for the license from the Romanian authorities, and if they will give it to me maybe I’ll start to sell my own game, Pasumi Poker. The casino gave me a lot of things: while I was here I got married, had children, got a house, I have a very nice life, so it’s time to pay back.
We have to focus on the new things, because the new things keep people happy and the casino business will continue to grow up. What we also focus on, right now, is changing totally the image of the casino industry. Casino means fun, it means entertainment, ambiance and high society meeting places and not only gambling.
Fun and entertainment is the base, and the adrenaline makes things complete.